Allergies, Ingredients & Dietary Info

Browse by category below, search for a specific product, or refine your selection using our allergen filters.


Our kitchens handle a variety of ingredients, and both food and packaging may be exposed to allergens during preparation, cooking, and delivery. Delivery couriers may transport multiple orders simultaneously. Whilst we take care, we cannot guarantee that any item is completely allergen-free, even when modifications are requested.

Have questions? Check out our FAQs.

  • Have a food allergy? looking to find menu information?

    Please review our Nutrition, Allergens & Dietary Information for comprehensive details across our menu.

    Kindly note that orders placed through delivery platforms cannot be modified. For in-restaurant orders, please speak to a team member regarding any customisation.

    Any modifications are made at the customer’s request, and we cannot guarantee that items will be free from allergens. As a result, nutritional and allergen information may not be accurate.

  • What’s in your seasoning?

    As our seasoning is part of a signature blend, we’re unable to confirm whether specific spices are included.

  • Who should I contact for more menu information?

    For any menu-related enquiries, please contact your nearest Jackson’s restaurant. Our team will be pleased to assist you. or contect our custmer care team click here.

  • I have a nut allergy — what should I avoid?

    Whilst we take great care in preparing your order, we cannot guarantee that traces of allergens will not be present due to shared kitchen facilities. Please review our allergen information click here and speak to a team member before ordering.

  • Menu Item Enquiry Ingredient's Nutrition Info

    Comprehensive information regarding our products, including allergen and nutritional details, is available on our website: 

  • Do your products contain gluten or gluten-based ingredients?

    YES Some of our food contains gluten.

    We believe in being open and transparent about our ingredients, so you’ll find clear allergen and nutritional information available both in-store and online—making it easy to check before you order.

  • Your Guide to Nutrition, Allergens & Dietary Information

    We believe in full transparency when it comes to nutrition and allergens. All relevant information is clearly available in-store and online, so you can check before you order and make informed choices with confidence.CLICK HERE ALLERGEN NFORMATION

  • Do any of your menu items contain dairy?

    YES Some of our food contains dairy.


    We believe in full transparency, so allergen and nutritional information is clearly available in-store and online—making it easy for you to check before you order or click here for more inf.

Allergen & Nutritional Information Disclaimer

At Jackson’s, we are committed to transparency and quality. Our allergen information is regularly reviewed and updated; however, we recommend checking it each time you dine with us, as recipes and ingredients may change. Please note that our team members are unable to provide guidance on individual dietary suitability.


We provide comprehensive information covering the 14 major allergens (including cereals containing gluten, crustaceans, eggs, fish, peanuts, soya, milk, nuts, celery, mustard, sesame, sulphur dioxide/sulphites, lupin, and molluscs) to help you make informed choices.


Our kitchens handle a wide range of ingredients, and shared equipment is used throughout preparation, cooking, and packaging. As such, food and packaging may come into contact with allergens. During delivery, couriers may transport multiple orders, including those from other businesses. For these reasons, we cannot guarantee that any item is completely allergen-free, even where ingredients have been removed upon request.


Orders placed via delivery platforms cannot be customised. For in-restaurant orders, please speak with a member of our team if you wish to make changes. Any modifications are made at the customer’s request, and as a result, allergen and nutritional information may no longer be accurate.


Our menu highlights items suitable for vegetarians and vegans based on their ingredients. However, due to shared preparation and cooking methods, these items may come into contact with non-vegetarian or non-vegan products.


Due to the handling of dairy across our kitchens, we cannot guarantee that any item — including vegan options — is entirely free from traces of milk, even where dairy ingredients have been removed.


For pre-packaged items such as dips, sauces, bottled drinks, and canned beverages, please refer to the product packaging for the most up-to-date ingredient and allergen information.

Kitchen Practices

  • Our fries and hash browns are cooked in shared vegetable oil with chicken products and may not be suitable for vegetarians.
  • All buns are toasted in shared toasters. They contain wheat (gluten), and some may contain sesame.

Nutritional Information

Nutritional values are based on average data and may vary depending on ingredients, suppliers, and seasonal factors. Food energy values (kcal and kJ) are rounded to the nearest five, while beverage values are rounded to the nearest one.

The 14 Most Common Allergens

There are 14 specific allergens commonly found in food ingredients. These are the most frequent causes of severe allergic reactions and include:

celery, cereals containing gluten (such as wheat, rye, barley, and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame seeds, soya, sulphur dioxide (sulphites), and tree nuts.